Refund & Cancellation Policy

Effective Date: 9 September 2026

ZENVORA AI LAB provides digital products, software and technology services. Refund and cancellation eligibility depends on the type of service purchased and the stage of delivery.

1. Refund Eligibility

A refund may be considered where a duplicate payment occurred, a confirmed payment error took place, or a paid service could not be delivered due to an issue attributable to us.

2. Custom and Digital Services

Custom development, design, automation, digital implementation and other personalised services may become partially or fully non-refundable once work has started or significant resources have been committed.

3. Delivered Digital Products

Digital products, software access, licences, downloadable materials or completed digital services may be non-refundable once successfully delivered, activated or substantially consumed, except where required by applicable law.

4. Cancellation Requests

Where cancellation is available, customers should request it before substantial work or digital delivery begins. Eligibility will be assessed according to the specific service or order.

5. How to Request a Refund

Contact us through the official support details published on zenvoraailab.online and provide your name, payment reference, purchase details and reason for the request.

6. Refund Processing

Approved refunds will normally be initiated to the original payment method. Actual credit time may vary depending on the bank, UPI provider, card network or payment service provider.

7. Physical Returns and Shipping

ZENVORA AI LAB primarily provides digital products and technology services and does not ordinarily sell or ship physical goods. Therefore physical return and shipping policies generally do not apply.

8. Contact

For refund or cancellation assistance, contact ZENVORA AI LAB through the official contact information published on zenvoraailab.online.